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GDPR Privacy Policy
ABOUT US

The Royal Selangor Group is a collection of companies which is the world’s foremost name in quality pewter. The Royal Selangor Group includes (but is not limited to):

Royal Selangor International Sdn Bhd a company incorporated under the laws of Malaysia (company number 8946K) with registered address at 4, Jalan Usahawan 6, Setapak Jaya, 53300, Kuala Lumpur, Malaysia which is responsible for operating our website (www.royalselangor.com) (the “Website”) and which is responsible for our marketing activity such as sending out promotional emails;

Royal Selangor Marketing Sdn Bhd a company incorporated under the laws of Malaysia (company number 98574P) with registered address at 4, Jalan Usahawan 6, Setapak Jaya, 53300, Kuala Lumpur, Malaysia and operates our stores outside of the EEA; and

Royal Selangor Pewter (UK) Limited a company incorporated under the laws of England (company number 00417847) with registered address at 261 Kings Road, London, SW3 5EL, UK which is responsible for operating our store in the UK.

This privacy policy is issued on behalf of the Royal Selangor Group so when we mention “Royal Selangor”, “we”, “us” or “our” in the privacy policy, we are referring to the relevant company in the Royal Selangor Group responsible for processing your data. Each Royal Selangor company is responsible for the collection and use of personal information you provide to us (for legal purposes, this role is called the “data controller” and each Royal Selangor company is a separate data controller). We take your privacy very seriously and are committed to protecting and respecting your privacy.

This privacy and cookies policy (together with the terms and conditions, which you can find here) sets out how Royal Selangor will treat personal data for EEA residents only. If you do not live in the EEA, please find the correct privacy policy that applies to you here.

If you wish to contact us regarding this privacy and cookies policy, please see the contact details at the end of this policy.

This privacy and cookies policy does not apply to websites that you may be able to access via links on the Website and/or activities offered by third parties. We are not responsible for the collection or use of your personal data from these third party websites. Please ensure you review any relevant policies.

 
TOPICS COVERED:
  • DATA WE COLLECT FROM YOU OR ABOUT YOU AND OUR SOURCES OF THAT DATA
  • PURPOSE AND LEGAL BASIS FOR PROCESSING YOUR PERSONAL DATA
  • MARKETING
  • DISCLOSURE OF YOUR PERSONAL DATA
  • WHERE WE STORE YOUR PERSONAL DATA
  • SECURITY
  • RETAINING PERSONAL DATA
  • YOUR RIGHTS
  • COOKIES
  • CHANGES TO OUR PRIVACY AND COOKIES POLICY
  • OUR EEA REPRESENTATIVE
  • HOW TO CONTACT US

Please read the following carefully to understand our views and practices regarding your personal data and how we will treat it.

 
DATA WE COLLECT FROM YOU OR ABOUT YOU AND OUR SOURCES OF THAT DATA

We will collect the following data about you:

    • Data you give us. You may give us data about you:
      • by filling in forms on or your activity on the Website. For instance, if you create a user profile;
      • if you purchase any of our products in store or on our Website, we shall have details of your orders including contact and billing details;
      • if you sign up to receive marketing communications from us about products we offer;
      • if you sign up to a competition;
      • if you ask us to receive personalised online content such as targeted advertising;
      • data collected when you visit one of our stores and/or apply for a store card;
      • when you report a problem with the Website or our products or about our stores;
      • if you complete a survey or provide feedback, for example, about Royal Selangor products or the Website;
      • if you contact or correspond with us (for example, by phone, e-mail or otherwise) for any other reason, for example, to find out more about a product or any support services we offer; or
      • any comments, opinions and/or feedback you provide to us.
    • Data we collect about you.

With regard to each of your visits to the Website we will automatically collect the following:

      • technical information, including the type of device (and its unique device identifier) you use to access the Website, the Internet protocol (IP) address used to connect your device to the Internet, your login information, browser type and version, time zone setting, browser plug-in types and versions, operating system, mobile network information and platform; and
      • information about your visit to the Website including the full Uniform Resource Locators (URL), clickstream to, through and from the Website (including date and time), pages you viewed, page response times, download errors, length of visits to certain pages, page interaction information (such as scrolling, clicks, and mouse-overs), and methods used to browse away from the page.

With regard to any event or store you attend:

    • if you attend any of our events, photographs or video footage that may include you at the event; and
    • CCTV footage of you.
  • Data we collect from or provided by Third Parties
    • We may collect your data from or are provided with your data by third parties including our marketing partners such as Facebook, Google, Twitter, and the other social media platforms that we use from time to time.

We also collect, use and share Aggregated Data such as statistical or demographic data for any purpose. Aggregated Data could be derived from your personal data but is not considered personal data in law as this data will not directly or indirectly reveal your identity. For example, we may aggregate your Usage Data to calculate the percentage of users accessing a specific website feature. However, if we combine or connect Aggregated Data with your personal data so that it can directly or indirectly identify you, we treat the combined data as personal data which will be used in accordance with this privacy policy. We do not collect any Special Categories of Personal Data about you (this includes details about your race or ethnicity, religious or philosophical beliefs, sex life, sexual orientation, political opinions, trade union membership, information about your health, and genetic and biometric data). Nor do we collect any information about criminal convictions and offences unless they relate directly to Royal Selangor.

 
PURPOSE AND LEGAL BASIS FOR PROCESSING YOUR PERSONAL DATA

We will use the personal data held about you for the purposes stated below:

Purpose of ProcessingType of personal dataLegal basis for processing
To process and deliver any order you place directly with Royal Selangor, including managing payments, fees and charges and collect and recover money owed to us. Your name, email address, password, billing address, delivery address, credit or debit card details, date of birth and phone number. Performance of a contract.
To process purchases you wish to make at any of our stores. Your name, credit or debit card details, delivery address (if relevant). Performance of a contract.
To provide you with our Privileges Membership Your name, email address, billing address, delivery address (if relevant), credit or debit card details, date of birth and phone number. Performance of a contract.
To enable us to provide you with access to our social media channels such as our Facebook or Twitter Your contact details (your Facebook or Twitter ID if applicable) and the technical information as mentioned above Legitimate interest - to allow us to provide access and to promote our business
To manage our relationship with you, including:
  • dealing with any enquiries, correspondence, concerns or complaints you have raised with us;
  • notifying you about changes to our terms and conditions and privacy policy
  • notifying you about any orders you place with us or your account
  • to interact with you through social media; or
  • asking you to leave a review or take a survey.
Your name, email address, address, opinion and information about any concerns or issues you have raised. Performance of a contract and our legitimate interest – to enable us to keep our records updated and to better understand our customers.
To enable you to register with Royal Selangor and create a user account. Your name, email address, password, billing address, delivery address, credit or debit card details, date of birth, gender, occupation, personal interests, phone number and details of your Facebook account (should you wish to sign in with Facebook). Performance of a contract and our legitimate interest – to enable us to keep our records updated and to better understand our customers.
To enable you to partake in a prize draw, contest or complete a survey. Your name, email address, phone number, address details and user account details as set out above. Performance of a contract and legitimate interest – to enable us to understand our customers better.
To ensure that content on the Website is presented in the most effective manner for you and for your device. Technical information as mentioned above. Legitimate interest – to allow us to present the Website better.
To carry out market research. Your contact details and opinions on our products and services and user account details as set out above. Legitimate Interest – to better understand our customers and their preferences.
For our internal operations, including data analysis, testing, research, statistical purposes and troubleshooting. Technical information as mentioned above. Legitimate Interest – to better understand our customers and continuously improving the Website.
As part of our efforts to keep the Website and safe and secure. Your name and contact details, technical information mentioned above and user account details as set out above. Legitimate Interest – to improve an ensure the safety of the Website.
To compile reports of usage of the Website. Technical information as mentioned above. Legitimate Interest – to improve the Website.
To provide you with marketing communications, for example, newsletters, updates and notifications. Your name, postal address, phone number or email address and user account details as set out above. Consent.
To provide personalised online content to you (via the Website, social media platforms or our online partners). Technical information mentioned above, your name, and email address and user account details as set out above. Consent.
To make suggestions and recommendations to you about products that may be of interest to you. Your name, date of birth, email address, postal address, phone number or the technical information mentioned above and user account details as set out above. Consent.
To protect Royal Selangor against and prevent fraud and other criminal activity, claims and other liabilities. Details as they relate to such suspected criminal activity and possibly CCTV footage. Legitimate Interest – to protect the interests of Royal Selangor.
To protect Royal Selangor if you fail to pay what you owe to us under or to return property to us. Name, contact details, purchase details. Legitimate Interest – to protect the interests of Royal Selangor.
 

Where we need to collect personal data by law, or under the terms of a contract we have with you and you fail to provide that data when requested, we may not be able to perform the contract we have or are trying to enter into with you.

Please note that we may use and share non-personal data we receive or collect from you in connection with the Website.

Where we have a legal basis to use your personal data without consent (as we have described above), this policy fulfils our duty to process personal data fairly and lawfully and in a manner that you would expect given the nature of our relationship with you, by giving you appropriate notice and explanation of the way in which your personal data will be used.

Where consent is required for our use of your personal data, by ticking the appropriate consent box or otherwise communicating your consent, you consent to our use of that personal data for the purposes covered by the specific consent that you have given.

 
CHANGE OF PURPOSE

We will only use your personal data for the purposes for which we collected it, unless we reasonably consider that we need to use it for another reason and that reason is compatible with the original purpose. If you wish to get an explanation as to how the processing for the new purpose is compatible with the original purpose, please contact us.

If we need to use your personal data for an unrelated purpose, we will notify you and we will explain the legal basis which allows us to do so.

Please note that we may process your personal data without your knowledge or consent, in compliance with the above rules, where this is required or permitted by law.

 
MARKETING

As mentioned above, we would like to provide you with information about products and opportunities which may be of interest to you if you consent. We may provide such information to you by email or through personalised online content and advertising through the Website, social media platforms or our online partners. Even if you consent, you can change your mind about this at any time (please see the end of this policy for more information on how to contact us).

We will not provide your personal data to other businesses outside the Royal Selangor Group so they can use your personal data for marketing purposes.

We will only send you marketing messages if you would like us to. You can tell us that you wish to receive such marketing messages by ticking the relevant boxes.

 
DISCLOSURE OF YOUR PERSONAL DATA

We may share your personal data with selected third parties in accordance with this policy, including:

  • service providers (for example, analytics services and IT support service providers), business partners, suppliers and sub-contractors for the performance of any contract we enter into with you, but also when providing you with marketing communications;
  • analytics and search engine providers that assist us in the improvement and optimisation of the Website;
  • government or other law enforcement agencies, in connection with the investigation of unlawful activities or for other legal reasons (this may include your location information);
  • in the event that we sell any business or assets or receive investment into our business, in which case we may disclose your personal data to the prospective buyer or investor;
  • other Royal Selangor Group companies includes :
    Royal Selangor Australia Pte Ltd
    Royal Selangor Inc, Canada
    Royal Selangor Singapore Pte Ltd
    Selberan Jewelery
    Comyns (M) Sdn Bhd
  • if Royal Selangor or substantially all of its assets are acquired by a third party, in which case personal data held by us, including your personal data, will be one of the transferred assets;
  • to our legal and professional advisers for the purposes of taking advice; and
  • if we are under a duty to disclose or share your personal data in order to comply with any legal obligation, or in order to enforce or apply a contract between you and us; or to protect the rights, property or safety of Royal Selangor, and others.

We require all third parties to respect the security of your personal data and to treat it in accordance with the law. We do not allow our third-party service providers to use your personal data for their own purposes and only permit them to process your personal data for specified purposes and in accordance with our instructions.

 
WHERE WE STORE YOUR PERSONAL DATA

We store your personal data in Malaysia which is where the Website is hosted. Your data may also be shared within the Royal Selangor Group and therefore personal data may be transferred:

  • from the Royal Selangor Group company in the UK (please see details above) to Royal Selangor companies outside the EEA; and
  • from Royal Selangor companies outside the EEA to the Royal Selangor Group company in the UK (please see details above).

We will ensure that where this occurs appropriate safeguards are in place to protect your personal data.

If you would like to find out more about the safeguards, please contact us at info@royalselangor.com.

 
SECURITY

All information you provide to us is stored on secure servers. We will use technical and organisational measures to safeguard your personal data.

Where we have given you (or where you have chosen) access details and a password which enable you to access the Website, you are responsible for keeping these access details and password confidential. We ask you not to share your access details and password with anyone.

We maintain (and ensure that anyone we share your personal data with maintains) appropriate technical and organisational measures to ensure that an appropriate level of security in respect of all personal data we process. Unfortunately, the transmission of information via the internet is not completely secure. Although we will do our best to protect your personal data, we cannot guarantee the security of your data transmitted to the Website and you acknowledge that any transmission is at your own risk. Once we have received your information, we will use strict procedures and security features which are appropriate to the type of personal data you have provided to try to prevent unauthorised access or inadvertent disclosure. The Royal Selangor customer database is a privately accessed database and only key personnel are allowed access. No customer information is duplicated anywhere else.

For payment details, we use a secured payment system, which is encrypted with SSL-256 bit. This system will transmit your payment details directly to our payment gateway partner, which is an international bank, not to us. We don't keep any payment details.

We urge you to keep your password in a safe place and not to divulge it to anyone. Also remember to close your browser window when you have finished your visit. This is to ensure that others cannot access your account, especially if you are sharing a computer with someone else or are using a computer in a public place such as a library or Internet cafe.

 
RETAINING PERSONAL DATA

We will only retain your personal data for as long as necessary to fulfil the purposes we collected it for, including for the purposes of satisfying any legal, accounting, or reporting requirements. We may retain your personal data for a longer period in the event of a complaint or if we reasonably believe there is a prospect of litigation in respect to our relationship with you.

To determine the appropriate retention period for personal data, we consider the amount, nature, and sensitivity of the personal data, the potential risk of harm from unauthorised use or disclosure of your personal data, the purposes for which we process your personal data and whether we can achieve those purposes through other means, and the applicable legal requirements.

In some circumstances we may anonymise your personal information so that it can no longer be associated with you, in which case we may use such information without further notice to you.

Even if you request that we erase your data, we may still need to keep it (please see below) or may keep it in a form that doesn’t identify you.

 
YOUR RIGHTS

You have the following rights with regard to your personal data:

  • Access. You have the right to access data we hold about you. This enables you to receive a copy of the personal data we hold about you and to check that we are lawfully processing it;
  • Rectification or erasure. You have the right to request that we rectify or delete any personal data that we hold about you (unless we have the legal right to retain it). If you request that we erase any personal data that we require in order to provide Royal Selangor products to you, you may no longer be able to receive them. This right does not extend to non-personal data. Please note that your rights under applicable law to request erasure may be limited accordingly
  • Restriction. You also have the right to restrict us from processing your personal data if the data is inaccurate, the processing is unlawful or we no longer need to your personal data for the purposes for which we hold it.
  • Data portability. You have the right to obtain personal data we hold about you, in a structured, electronic format, and to transmit such data to another data controller if the legal basis for processing such personal data is consent or on the basis of performance of a contract.
  • Object /change of preferences. You have a right to request that we stop processing your personal data where we are relying on a legitimate interest (or those of a third party). You also have the right to object where we are processing your personal information for direct marketing purposes. For example, if you have given your consent to receive updates from us about new products, but have changed your mind, you have the ability to opt out from receiving such communications going forward by contacting us using the details provided below or clicking the relevant link in any communications you receive.
  • Complaints. If for any reason you are not happy with the way that we have handled your personal data, please contact us. If you are still not happy, you have the right to make a complaint to the UK Information Commissioner’s Office, which is the Data Protection Authority within the jurisdiction of our EEA Representative.

Please note that the rights mentioned above do not extend to non-personal data.

Please note that if you ask us to stop processing your personal data in certain ways or erase your personal data, and this type of processing of data is needed to facilitate your use of the Website or the provision of products or services to you, you may not be able to use the Website or receive products or services from us as you did before. This does not include your right to object to direct marketing, which can be exercised at any time without restrictions. Please allow at least 10 working days for your request to be actioned.

We try to respond to all legitimate requests within one month. Occasionally it could take us longer than a month if your request is particularly complex or you have made a number of requests. In this case, we will notify you and keep you updated.

You will not have to pay a fee to access your personal data (or to exercise any of the other rights). However, we may charge a reasonable fee if your request is clearly unfounded, repetitive or excessive. Alternatively, we could refuse to comply with your request in these circumstances.

If you would like to exercise any of the rights mentioned above, please contact us at +6034145600 or by emailing us at info@royalselangor.com. We may need to request specific information from you to help us confirm your identity and ensure your right to access your personal data (or to exercise any of your other rights). This is a security measure to ensure that personal data is not disclosed to any person who has no right to receive it. We may also contact you to ask you for further information in relation to your request to speed up our response.

 
COOKIES

We use cookies, which are small files of letters and numbers that we store on your browser or the hard drive of your computer or mobile device if you agree. Cookies contain information that is transferred to your computer's or mobile device’s hard drive.

We use the following cookies:

  • Strictly necessary cookies. These are cookies that are required for the operation of the Website.
  • Analytical/performance cookies. They allow us to recognise and count the number of visitors and to see how visitors move around the Website when they are using it. This helps us to improve the way the Website works, for example, by ensuring that users are finding what they are looking for easily.
  • Functionality cookies. These are used to recognise you when you return to the Website. This enables us to personalise our content for you, greet you by name and remember your preferences (for example, your choice of language or region).
  • Targeting cookies. These cookies record your visit to the Website, the pages you have visited and the links you have followed. We will use this information to make the Website and the advertising displayed on it more relevant to your interests. We may also share this information with third parties for this purpose.

You can find more information about the individual cookies we use and the purposes for which we use them in the table below:

 
Cookie
Name
Purpose
User_id This cookie is essential for the Website to operate. It allows us to synchronise your login status between the forum section of the Website and the other sections of the Website.
Session This cookie is essential for the Website to operate. It allows us to remember your details during your current visit to the Website. Most of the cookies we use are known as session cookies. These cookies expire whenever you close your browser or shut down your computer.
authautologin This cookie is a functionality cookie which automatically logs users in if their “session” cookie has expired. This allows you to navigate away from the Website and then return to the Website in the same browsing session.
bblastactivity This cookie is a functionality cookie which records the time at which you were last active on the forum section of the Website. This is used to update your public profile on the forum.
Bblastvisit This cookie is a functionality cookie which records the time of your last visit to the Website. This allows us to bring updates which you may have missed to your attention.
bbpassword This cookie is a functionality cookie which remembers your password in order to automatically log you into the forum sections of our Website if you have already logged into your account.
Bbuserid This cookie is a functionality cookie which remembers your user ID in order to automatically log you into the forum sections of our Website if you have already logged into your account.
Google Analytics This is an analytical / performance cookie. The Website uses Google Analytics to help analyse how users use the Website, collecting standard internet log information and visitor behaviour information in an anonymised form from which no user is identifiable. This information is transmitted to Google and processed to compile statistical reports on activity on the Website. These reports allow us to optimise our user experience. Google provide a browser add-on for users who wish to prevent their data from being used by Google Analytics. Further information is available at https://tools.google.com/dlpage/gaoptout/.
 

By clicking “agree” in the cookie consent box when you first access the Website and by continuing to access and use the Website you accept our use of the cookies. For your reference, we set out below the wording we use in our cookie consent box.

“We use cookies to give you the best experience of our site, for us to understand how our site is used and to personalise content and ads. You may change your cookie settings at any time, but if you disable the cookies parts of the site may not work. By continuing to use this site without changing your cookie settings, you are consenting to our use of cookies. You may change your cookie settings at any time.
✔ I agree
? Find out more about why we use cookies and how to change or disable them.”

You can block cookies by activating the setting on your browser that allows you to refuse the setting of all or some cookies. However, if you use your browser settings to block all cookies (including essential cookies) you may not be able to access all or parts of the Website.

For more detailed information about cookies and how they can be managed and deleted, please visit www.allaboutcookies.org.

 
CHANGES TO OUR PRIVACY AND COOKIES POLICY

Any changes we make to our privacy and cookies policy in the future will be posted on this page and, where appropriate or notified to you by e-mail.

Please check back frequently to see any updates or changes to our privacy and cookies policy. Continued use of the Website (as appropriate) will signify that you agree to such changes.

 
OUR EEA REPRESENTATIVE

As Royal Selangor International Sdn Bhd and Royal Selangor Marketing Sdn Bhd are not established in the EEA, the UK subsidiary, Royal Selangor Pewter (UK) Limited (those details are at the beginning of this policy) has been appointed as our representative. You can also contact either Royal Selangor International Sdn Bhd or Royal Selangor Marketing Sdn Bhd at 4, Jalan Usahawan 6, Setapak Jaya, 53300, Kuala Lumpur, Malaysia or by email at info@royalselangor.com or Royal Selangor Pewter (UK) Limited at 261 Kings Road, London, SW3 5EL.

 
HOW TO CONTACT US

Questions, comments and requests regarding our privacy and cookies policy are welcomed and should be addressed to Royal Selangor at 4 Jalan Usahawan 6, Setapak Jaya, Setapak, 53300, Kuala Lumpur, Malaysia, by email to info@royalselangor.com or by phone on +60341456000.

Please also contact us if you would like to know more about our data processing activities, to update or amend any of your personal data which you have provided to us or if you believe our records relating to your personal data are incorrect.

Our privacy and cookies policy was last updated on 7 August 2018.

 
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