0

You have no items in your shopping cart.

Delivery
We reward our online customers with free delivery for all orders above USD 150. Your order will be processed within 24 hours and shipped within 3-5 working days in most cases. You will receive a copy of the invoice within 1-2 days and a notification email from the courier service with the tracking details in 2-4 days.

 

 Country Free Delivery for order above Minimum Value Delivery Charge for order below Minimum Value
 United States  USD 150  USD 20
Delivery

Processing Time

For orders to California and New York, we deliver most items within 3 working days. Delivery to other areas in the United States and international destinations may take up to 5 working days.

Item(s) with logo engraving or limited edition item(s) may require additional 1-2 working days to process the order. More time is required to process the order if the quantity of the order is large or there is insufficient stock, due to overwhelming demand or delivery to places outside standard delivery areas.

Stock Location & Courier Service

All orders will be dispatched from our headquarters in Kuala Lumpur, Malaysia via DHL.

Item Tracking

You will receive notification emails with tracking details when your order(s) has reached each delivery checkpoint successfully - in transit, out for delivery or delivered. You will also receive notification emails when your order(s) has a delivery exception or experience failed attempt. If that is the case, please email us at shipping@royalselangor.com for us to liaise with the courier provider to expedite delivery.

Delivery Status

  • In Transit: Carrier has accepted or picked up shipment from shipper. The shipment is on the way.
  • Out for Delivery: Carrier is about to deliver the shipment , or it is ready to pickup.
  • Exception: Custom hold, undelivered, returned shipment to sender or any shipping exceptions.
  • Failed Attempt: Carrier attempted to deliver but failed, and usually leaves a notice and will try to delivery again.
  • Delivered: The shipment was delivered successfully.

For Busy Recipients

Please provides us a third party delivery address to receive your order parcel on behalf of your absence. If you received a notification of delivery attempt, please contact the number on your notification card from the courier service to arrange for delivery on the next day.

Please email us at ols.shipping@royalselangor.com for us to liaise with the courier provider to expedite delivery.

Custom Duties & Taxes

Custom duties and taxes will be charged for orders above USD800. These charges are the responsibility of the package recipient, who will be billed by our courier services upon delivery. We will include an invoice on the package stating the price of the items for Customs declaration. If you wish to pay for the duties and taxes on behalf of the recipient for orders transacted in US dollars, please get in touch with us upon ordering and we will bill you once we receive the charges. For this purpose, we will need your approval to charge your credit card.

Third-Party Delivery

Every payment receipt will be attached on the delivery parcel, as requested by Customs. Special inquiry to remove receipt of your order will incur additional cost charged by courier service providers.

Please email at info@royalselangor.com for more information.

REMOVAL OF COMMERCIAL INVOICE / PAYMENT RECEIPT

Every commercial invoice/payment receipt will be attached on the delivery parcel, as requested by Customs. Special inquiry to remove receipt of your order will incur additional cost of USD15 charged by courier service providers. Please email at info@royalselangor.com to make the payment in your preferred currency.
 

 

Share this page: 
Share to Facebook Share to Twitter Share to Email Share to Pinterest